Protection of your personal data is important to us!

Please take some time to read this Privacy Policy and find out how the company Lycoriana Pet Shop Ltd based in Nicosia, Cyprus, which operates the website www.lycoriagrooming.com, operating as a Data Controller, collects, stores, uses and generally processes your personal data when you visit, register or use the Company’s website (hereinafter the “Website”)  We take strict measures to protect personal data and we pledge that your personal data will be used solely for the purpose stated at any given time and the information will not be disclosed or sold to third parties for other non-related purposes. We use services only from reputable third parties who have entered into data processing agreements and respect your privacy in the same way we do. We appreciate your trust in us and we are committed to be fully clear in how we collect, use and protect your personal data. We acknowledge your need to exercise reasonable control over your personal data and we are committed to implementing mechanisms, procedures and policies that will ensure the confidentiality, integrity and protection of your personal data throughout its lifecycle. This privacy notice explains what information we collect from you when you visit our website or when you use our services and also tells you why we process your personal information and what we do with it. We therefore encourage you to read this Privacy Notice carefully and ensure that you understand and agree to the individual terms of this notice.

Who is affected by this policy?

This policy applies to all of you who visit, register, interact with the website www.lycoriagrooming.com and the Company’s e-shop.

What is personal data.

The term “personal data” refers to any information that identifies, or can be used to identify, an individual.

What personal data we collect.

We take care to collect only the absolutely necessary data that is appropriate and clear for the purpose for which it is intended. As a preliminary matter, we do not process sensitive personal data (called special category data in European data law) or information about children. Through www.lycoriagrooming.com we may receive information about you in a number of ways. The types of personal information we may receive include:

• Data collected when you create a user account on the website or app: email address (e mail), login password
• Data that may be collected and that you provide to us from your communication with us. This may include: your full name, your contact details, the products or services of interest to you or your company, your opinion and preferences about a product, your communication preferences, the feedback you provide to us about our services.
• Your personal data is also requested when you purchase one or more of the company’s products through the company’s online store, which is required to process the purchase of the product and eventually the shipment to you.
• We may collect data necessary to process your payment if you make a purchase such as credit card number and the security code associated with your payment card.
• Data collected from the use of cookies in your browser. Learn more about how cookies are used in the respective Cookie Policy

Why we collect the data

We collect your personal data primarily to provide you with the Company’s Services. Failure to provide such data will result in our inability to provide you with the Company Services. It is also necessary to collect your personal data for purposes of complying with legal obligations or for purposes of protecting the Company’s legitimate interests. Indicatively, the reasons for data collection, which are justified by the applicable legislation and the regulatory framework for the operation of the Company are:

• To provide you with the Company’s Services and Operations
• To measure, analyze and improve these Company Services and Features
• For statistical analysis and business planning
• To improve your experience through the Company Services
• To send you (via email, SMS, phone, chat and social media), with your prior consent, offers, promotions and other commercial communications relating to the Company Services.
• To send you, with your prior consent, newsletters in order to provide you with news about our business activities, commercial communications tailored to your interests and needs.

How we use the data we collect

We want to provide you with the best possible experience when you are browsing the website as well as during your purchases and to achieve this it is necessary for us to use and process the data we collected from you. Of course, if at any time you wish to change the way we use your data you will find detailed information below.
If you choose not to share your data with us or refuse certain communication rights, then we may not be able to provide you with some of the services you have requested (e.g. product availability, etc.).
The processing of your personal data is carried out either by the Company’s specifically authorized personnel or through the Company’s electronic systems and in accordance with the Company’s instructions.

The use and processing of your data serve certain purposes:

• Create a User Account: The Company processes your Data in order to provide you with account functions and to facilitate the purchase of products and/or services.
• Contact: The Company uses your Data to respond to your requests/queries or refund requests. The information you share with us enables us to manage your requests and respond to you in the best possible way. We do this based on our contractual obligations to you, our legal obligations and our legitimate interests to provide you with the best possible service and to be able to improve our services based on your personal experience.
• Product orders. If we do not collect your Data when you complete an order from our online store, we will not be able to process your order and comply with our legal obligations. It may be necessary to transfer your Data to third parties for the supply or delivery of the product or service you have ordered, as well as the implementation of the electronic invoicing process for these by our Company, in accordance with the provisions of applicable law. In addition, we may retain your Data for a reasonable period of time in order to fulfill our contractual obligations, such as product returns, as provided by the relevant legislation.
• Sometimes, we will need to share your Data with a third party providing a service (such as a courier delivery). Without sharing your Personal Data, we would not be able to meet your request.
• With your consent, we will use your personal data, preferences and transaction details to inform you by email, online and/or via social media about relevant products and services, including personalized offers, discounts, etc. Of course, you can withdraw this consent at any time.

Retention period of your data.

We retain your personal data for as long as necessary to fulfil the purposes set out in this Privacy Policy (unless a longer retention period is required by applicable law). Generally, this means that we will retain your personal data for as long as you have an account with our Company. With respect to your personal data related to product purchases, we retain this data for a longer period in order to comply with our legal obligations (such as tax and trade law and for warranty purposes).

Security of your personal data

Acknowledging the importance of the security of your personal data, we have taken all appropriate organizational and technical measures and use reasonable techniques and precautions to protect against all forms of accidental or unlawful processing and to prevent loss, misuse or alteration. We store all the personal information you provide on our secure servers (with password and using a firewall). You are responsible for maintaining the confidentiality of the password you use to access our website and you are also solely responsible for maintaining the secrecy of the password from third parties. Remember that it is your responsibility to ensure that the data you provide to us is true and accurate. Otherwise, the user will be responsible for the inaccuracy or untruthfulness of such data as well as for any damages that may be caused.

What are your rights

Subject to the restrictions set out in the EU data protection laws (Regulation 679/2016) and the relevant Cyprus legislation, you have specific rights regarding your Personal Data and these are the following:

• You have the right at all times to be informed about the personal data we process about you, and to the extent authorized under the applicable Privacy and Data Protection Laws, to request access, modification, limitation of processing, transfer or deletion of personal data, or to object to the processing of your personal data, subject to the exceptions within the applicable Privacy and Data Protection Laws.
• If processing is based solely on your consent, you also have the right to revoke your consent at any time, without prejudice to the lawfulness of processing prior to revocation.
• You can exercise the above rights regarding the processing of your personal data by contacting us at info@lycoriagrooming.com simply stating the reason for your request and indicating the right you wish to exercise. If we believe it is necessary to confirm your identity, we may ask for a copy to prove your identity.

What is the applicable law when we process your Data?

Applicable Law is Cyprus Law, as formulated in accordance with the General Regulation for the Protection of Personal Data 2016/679/EU, and in general the current national and European legislative and regulatory framework for the protection of personal data.

The competent courts for any arising disputes related to your Data are the Courts of Nicosia

Where can you take recourse regarding the applicable law for the protection of your Personal Data?

You have the right to submit a complaint to the Office of the Personal Data Commissioner (postal address PO Box 23378, 1682 Nicosia, e-mail address commissioner@dataprotection.gov.cy), if you consider that the processing of your Personal Data violates applicable national and regulatory law on the protection of personal data.

How will you be informed of any amendments to this Policy?

We may update this Privacy Policy whenever necessary. If there are significant changes to the Privacy Policy or the way we use your personal data, we will post an update of this Privacy Policy on our website before the changes take effect and will notify us by any appropriate means. We encourage you to periodically read this Policy to know how your Data is protected.

How you can contact us.

We hope that this Privacy Policy has helped you to understand how we handle your Personal Data and your rights and to control how it is handled by our Company. If you have any questions that are not covered, or comments and concerns about the Privacy Policy, you may contact us to update our preferences, correct your data, submit a request or ask us questions at info@lycoriagrooming.com